Östersunds kommun can help you if you are experiencing economic difficulties. You can obtain assistance through, for example, information and advice, or in the form of money if you are finding it difficult to cope financially.
If you need assistance with your economic situation you should contact Östersunds kommun. You are then allocated a specific person with whom you have contact and who will help you to be able to support yourself. This person is called a case officer.
Östersunds kommun's remit is to help you so that you can manage financially on your own. We can do this through, for example, giving you information or advice to enable you to support yourself.
Your case officer can listen to you if you want to talk about, for example, your family situation, your relationships, your health and much more. Your case officer gives you answers and information about where you can obtain the best possible assistance in your particular situation.
You can also obtain advice from Östersunds kommun about budgeting and debt issues. If necessary, you can also have a contact person to assist you.
If you do not have enough money to be able to support yourself, you can apply for försörjningsstöd (social assistance). Försörjningsstöd (Social assistance) is money that you receive from Östersunds kommun if you have no other means to support yourself.
To obtain försörjningsstöd (social assistance) you must have tried in all other ways to support yourself. If, for example, you have money in the bank or other assets, you will not qualify for försörjningsstöd (social assistance). If you live together with someone who has an income sufficient for both of you, you will not qualify for försörjningsstöd (social assistance).
If you need financial assistance you can apply for försörjningsstöd (social assistance). You can only apply for försörjningsstöd (social assistance) if you have no other means to support yourself.
To apply for försörjningsstöd (social assistance) you must first contact Kundcenter at Östersunds kommun. When you contact Kundcenter you can also obtain assistance with booking an interpretor if you need one.
After contacting Kundcenter, it is time to meet a case officer for the first time at Social Services. Before your first visit to the case officer you should have received information about, for example, which documents you need in order to apply for försörjningsstöd (social assistance), and also have received advice and tips.
When you meet the case officer, you review your situation together, including family, networks, housing, work, health and economic situation. We place particular importance on planning for how you will be able to support yourself in the future.
The Social Services in Östersunds kommun are obliged to work preventively and on the basis of a so-called holistic perspective. So you might be asked about issues other than your economic situation, for example, about your health and that of your children, about alcohol and drug habits, etc.
So that we can process your application it is important that you provide the details we request. We process your application based on your specific situation and examine which options are available to meet your needs.
If you have no other means to support yourself you can obtain försörjningsstöd (social assistance). This means that you must use all the options available to support yourself before you can be entitled to försörjningsstöd (social assistance).
If you have money in the bank or other financial assets, you must use these before you can obtain försörjningsstöd (social assistance).
If you normally have a sufficiently high income that you are above the so-called "standard surplus" according to the Social Services Act, we expect you to have saved and put away money to manage the income shortfall or unforeseen expenses. When we process an application for försörjningsstöd (social assistance), we therefore look at your income from the last three months, and what your situation will be like in the future.
Using all options available to support yourself means, for example:
If you have settled in Östersunds kommun on your own initiative after having lived at one of the Migration Agency's centres, you should have planned your economic situation in connection with taking up residence.
The allowance you receive from the Migration Agency should be sufficient for housing, food and other expenses while you obtain another source of income or receive introduction allowance.
You must be extremely thorough when you complete your application for försörjningsstöd (social assistance). If the information you provide is incorrect or misleading it may mean that your försörjningsstöd (social assistance) is incorrect. If we suspect that you consciously provided incorrect information, we are obliged to report it to the police and you may then be convicted in accordance with the law and also obliged to pay money back.
You must also check yourself that we are paying the correct amount of money to you. If we pay an amount to you other than that which is stated in your decision, and it is reasonable to assume that you have understood that the amount is incorrect, then you may also be obliged to pay back the incorrect amount.
Our decision on whether to grant or refuse you försörjningsstöd (social assistance) is based on the Social Services Act and the guidelines that the municipality has drawn up. You are entitled to obtain a written decision where we provide reasons for why you have been granted or not been granted what you applied for.
If you are not satisfied with the decision, you have the right to appeal.